maptool-networking.pdf wrote:
Step-by-Step Problem Diagnosis (SSPD)
... If you head to the forums and don't have the answers to the questions asked by these steps, you'll be directed here and told to start at Step 1 and progress through them until a step fails. Some steps may not apply to your situation and you can skip them. ... Be prepared to identify which steps you skipped and why you skipped them when you post on the forum. ... These steps must be done in the order presented here or the results are meaningless
maptool-networking.pdf wrote:
When all else fails, here's what you need to post on RPTools.net for others to help you:
...
1. Version of Windows, Linux, or Mac OS X;
2. Version of the Java Runtime Environment;
3. contents of the Network Connections window (for Windows), or output of ifconfig on Linux and OS X;
4. version of MapTool and whether you're using Java Web Start or a ZIP version;
5. IP address reported as the Local Address in MapTool's Connection Information... window;
and
6. How far you've gotten in the list of FAQ steps as described above.
